Frequently Asked Questions

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

An eSIM serves as a digital SIM card eliminating the need for a physical nano-SIM when activating a cellular plan with your carrier.

Activating your eSIM involves three straightforward steps: 1) Select your preferred destination 2) Choose a data plan 3) Use your phone to scan the provided QR code.

While a physical SIM is a tiny chip that you insert into your device, an eSIM is a digital alternative enabling you to activate a carrier's cellular plan without a physical nano-SIM.

Explore our roster of supported phone models to identify devices that are compatible with eSIM technology.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.